FAQ

Help Center


FAQS


YOUR ACCOUNT


1)Why Should I create an account on Mytikart.com?


By registering, you will not have to enter your personal details every time you make a transaction. Also, you can keep a record of your past purchases.


2)Is it necessary to share my email id and mobile number?


Yes,It is necessary to give your email id and mobile number to track your purchase and reduce the hassle in future purchases, it further helps us to inform you the latest fashion trend and fashion accessory or any sales update.


3)I forgot my password – How can you help me?


Just click on ‘Forgot Password’ in “Returning Customer”. Simply enter your email address and we will send you a message with a link which will allow you to create a password.


4)How do I change my account information?


Whenever you login with your E-mail id and password, it will direct you to ‘My Account’ icon on the top Right side where you can further modify your details and be shop-ready from our store.


5)How can I subscribe to Mytikart.com newsletters?


You can subscribe to our newsletter by entering your email id at the footer of the website.



ORDERS


1)How do I place an order at Mytikart.com?


To place your order, select an item and choose your correct size then add your item(s) by clicking "ADD TO CART".You can further view your selected item(s) at the top right corner of the screen and checkout to make your payment.


2)How can I track my order?


You can track your order in ‘My Orders’ tab under ‘My Account’ option. You can check whether your order has been confirmed, shipped or delivered through the same tab. We also provide you with an email for the status of your order once confirmed and sent for shipment.


3)When will I receive my order?


Orders placed before 3:00 PM from Monday to Saturday will be delivered in two to three business days, and orders placed after 3:00 PM will be delivered in four to five business days.During sales or promotional events, we do get a little busy and may require an additional two to three business days to deliver your order.


4)What if I am not at home when my order arrives?


Once our delivery partner receives your order, they will dispatch it directly to your address. If you are unavailable when they arrive, they will make two more delivery attempts.


If you’re still unavailable after the third attempt, your order will be returned to us. In that case just give us a call and we will arrange your order shipping again at your requeist. 


5)Are the items in the shopping cart reserved automatically?


Placing any product(s) in your shopping cart does not reserve the product(s). Available product(s)will be reserved or available until the time you checkout and make the purchase. We will further send you an email regarding the confirmation of the product purchased. If you do not make a purchase, the product(s) automatically gets restored to the product inventory.


6)How do I add items in my Shopping cart?


After you’ve added a product(s) by clicking add to cart option and want to shop for more product(s), click on the “CONTINUE SHOPPING” option and add more item(s) in your shopping cart.


7)How do I remove items from my Shopping cart?


You can click on the “Remove” option of an item in your Shopping cart on the shopping cart Summary Page before placing the order.


8)How can I change my order address?


You can change the address of delivery in the My Address Option under My Account.


9)How do you use the discount coupon/ promotional code?


You can apply the promotional/ discount coupon code below the ‘Checkout Now’ Option in your Shopping Cart.



PAYMENT & DELIVERY


1)How do I place an order on Cash On Delivery?


All items on the website are valid for order(s) by Cash-on-Delivery. Add the item(s) to your Shopping cart and proceed to checkout. Then choose a payment option "Cash-on-Delivery". Once verified and confirmed, your order will be processed for shipment at the time specified, from the date of confirmation. The maximum order value for Cash On Delivery is INR.15,000/-.


2)How can I pay for my purchases?


We have various payment methods to provide an easy and convenient shopping experience. We accept payment through Debit and Credit Cards, Net Banking, Cash on Delivery, PayU and PayTm.


3)How do you receive ‘Store Credit’?


In case you cancel an order, you get the refund amount as “Store Credit” that can be used for future purchases.


4)How can I receive the refund amount on cancellation of order?


You can choose to receive the refund amount in “STORE CREDIT” or through the original source of transaction.



RETURNS


1)How can I return my product?


We will send you a courier to pick up the product. You need to return it in the original packaging within 14 days for a full refund. We will start the refund process when the product is received in our warehouse in the same shipping box in original condition.However, if we're unable to provide a pickup in your postal code, we request you to self-ship the package through a courier of your choice. In such case, we reimburse the cost of shipment to your Mytikart store credit/wallet in the form of store credits to a maximum of Rs 150. For this, you will be required to send a scanned copy of the courier receipt to our customer care at admin@mytikart.com


2)Where Do I Return the Product(s)?


You can send the return to our warehouse at the following address:

Mytikart Office

57,Masjid Road,

Near DAV school, 

Jangpura Bhogal,

New Delhi-110014


3)My Item Arrived Damaged or Defective, What should I Do?


All the products available at Mytikart.com go through a rigorous quality and hygiene check before being dispatched to our customers.


However, if on a rare chance you have received any damaged/defective product please send an email to admin@mytikart.com.com within 24 hours of delivery, along with photographs. Our customer care team will assist you accordingly.



Didn’t find what you were looking for? Contact us. 

Contact
CUSTOMER SERVICES
MYTIKART.COM